Keeping a volunteer membership organization running like a well-oiled machine isn't something that happens spontaneously. Organizational performance excellence requires constant vigilance and regular assessment of the component activities and processes; and measuring effectiveness. KMG's senior staff are leaders in organizational assessment and have the expertise to identify improvements needed in the following functions: overall operations, volunteer leadership, membership recruitment/retention, membership needs, finances, advocacy, and continuing education programs/events – and to develop plans necessary for systematic improvements.
By conducting an in-depth organizational assessment the association oftentimes gets an outside, third party view of the association and industry, which then allows the volunteer leaders to better understand what external audience's perceptions. This assessment is critical for knowledge based decision-making which helps volunteer leaders direct the organization towards the future and provide a better overall member value proposition.
KMG is fortunate to have our Chief Innovative Officer, Melanie Dixon, CAE, PHR, as our lead assessment principal. She is a nationally recognized Malcolm Baldrige Examiner and is responsible for the overview, assessment, and analysis of criteria of evaluating multi-billion dollar businesses and organizations to determine their level of organizational excellence. She brings this background and expertise to our clients in need of a review of their organizational assessment.